Refund and Returns Policy – YISEN KITCHENWARE

Effective Date: June 24, 2026

Thank you for shopping at Yisen Kitchenware Inc. (yisenkitchenware.com). We value your business and strive to provide high-quality kitchenware products. If you are not entirely satisfied with your purchase, we are here to help.

Please read this Refund and Returns Policy carefully before making a purchase. By purchasing from our website, you agree to the terms and conditions outlined below.

1. Strict “No Return, No Refund” Principle

At Yisen Kitchenware Inc., we maintain a strict policy regarding product returns and refunds: We do not offer or permit “Refund Only” options under any circumstances.

To qualify for any refund or replacement, the physical product must be returned to us first.

No physical return means no refund. We will not issue refunds for items that customers keep, discard, or refuse to send back.
Inspection required: All returned items must arrive at our facility and pass our inspection process before any financial credit or replacement is authorized.
Fraud prevention: This policy is strictly enforced to protect our business from fraudulent claims and online shopping abuse.

2. Return Eligibility Window

You have 30 calendar days from the date you received your item to request a return. If 30 days have gone by since your delivery date, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following criteria:

The product must be unused, unwashed, and in the same condition that you received it.
The product must be in its original, undamaged packaging (including all boxes, internal padding, wrappers, and manuals).
All accessories, promotional gifts, and bundles included with the original purchase must be returned together.
You must provide the original receipt, invoice, or proof of purchase.

3. Non-Returnable and Non-Refundable Items

Certain types of items cannot be returned or refunded:

Used Goods: Any kitchenware, cookware, or utensils that show signs of use, food residue, or wear.
Gift Cards: Digital or physical gift cards cannot be redeemed for cash or refunded.
Sale/Clearance Items: Only regular-priced items may be returned. Items marked as “Final Sale,” “Clearance,” or bought during specific promotional liquidation events cannot be returned or refunded.

4. The Return Process

If you wish to return an item, you must follow our mandatory step-by-step authorization process:

Step 1: Request Return Authorization

Do not ship items back to us without prior approval. Contact our support team via email at foggydr@yisenkitchenware.com or call us at +(1)587352344. You must provide your order number, a description of the item, and the specific reason for the return.

Step 2: Provide Photographic Evidence

For items claimed to be defective or damaged upon arrival, you must email us clear photos or videos showing the issue. Please note that this evidence is used solely to authorize the shipping return, not to issue an immediate “refund only.”

Step 3: Package and Ship the Item

Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address. Package the item securely to avoid damage during transit. Write the RMA number clearly on the outside of the shipping box.

5. Shipping Costs for Returns

Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are strictly non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Defective or Wrong Items: If you received an incorrect item or a product that arrived physically damaged due to manufacturing defects, Yisen Kitchenware Inc. will cover or reimburse the return shipping costs, provided you use our designated shipping carrier and label.
Tracking Mandatory: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for packages lost in transit by the carrier.

6. Inspection, Approval, and Refunds

Once your return is received at our warehouse, our quality control team will inspect the item. We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

Approved Returns: If the item passes inspection and complies with this policy, your refund will be processed. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7 to 10 business days.
Rejected Returns: If the item is found to be used, intentionally damaged, missing parts, or not in its original packaging, the return will be rejected. No refund will be issued, and the item will be shipped back to you at your expense.

7. Exchanges

We only replace items if they are defective or damaged prior to arrival. If you need to exchange an item for the exact same model, send an email to foggydr@yisenkitchenware.com to arrange the exchange process. Just like standard returns, the original defective item must be shipped back and received by us before a replacement product is dispatched.

8. Late or Missing Refunds

If you haven’t received an approved refund within 10 business days:

Check your bank account or payment platform again.
Contact your credit card company; it may take some time before your refund is officially posted due to banking processing cycles.
Contact your bank regarding their specific processing times.
If you have completed all these steps and still have not received your refund, please contact us at foggydr@yisenkitchenware.com.

9. Contact Information

For any questions regarding our Refund and Returns Policy, please reach out to us using the details below:

Company Name: Yisen Kitchenware Inc.
Website: yisenkitchenware.com
Email Address: foggydr@yisenkitchenware.com
Mailing Address: 396 11 Avenue Southwest, Calgary, AB T2R 0C5, Canada
Telephone Number: +(1)587352344